RAH Fast facts

  • Located: Port Road (cnr West Tce), Adelaide
  • Completed: September 2017
  • The square meterage of the facility is 218,000
  • There are around 80,000 same-day and overnight patient admissions per year
  • 700 overnight beds (including 40 mental health beds)
  • 100 same-day beds
  • 10 bariatric beds
  • 40 technical suites (operating, interventional and procedural rooms)
  • 25 Automated Guided Vehicles (AGVs)
  • 1,200 AGV trips per week
  • 220 Computer Servers
  • 2.2 hectares of external green space
  • 1.6 hectares of internal green space
  • 70+ internal courtyards
  • 120 quiet staff work spaces
  • 1.3 million meals served each year
  • 2,300 carparks
  • 300 bicycle parks
  • 150 motorcycle parks
  • 50 disability parks
  • 2 helipad parking capacity
  • 7 x the size of neighbouring SA Health and Medical Research Institute (SAHMRI)

Orderly Service

  • The Orderly team complete over 3,500 job requests each week
  • Over 50% of the jobs completed are for ‘Transporting Equipment’ (around 1,900 jobs a week)
  • Over 1,200 ‘Patient Transports’ are completed weekly
  • The Orderly team complete 12 different job types; some of these include Item Transport, Transporting Samples, Delivering Ad hoc Meals, Escorting Families, Equipment Set Up and General Assistance
  • Level 2 generates 35% of all job requests (Emergency Department)

Catering Services

  • The Patient Food team prepare 16,873 meals each week
  • 562 litres of soup is served per week
  • 653 sandwiches are prepared every week
  • 1.2 tonnes worth of meat is used weekly
  • 4,200 pieces of fruit are supplied every week
  • 11,000 cups of orange juice are consumed weekly
  • 480kg of poultry is consumed every week
  • 3,500 litres of milk is used per week
  • 630kg of mash potato is made each week
  • 6,500 portions of custard are served every week

Patient Support Services

  • Around 3000 meals are served each day by our PSS team – this includes all main meals and mid meals
  • Our PSSA’s located in the Technical Suites will complete around 110 theatre setups every day
  • Our PSS team work across 55 different areas within the facility, from level 2 all the way to level 9
  • The team stock over 3000 imprest items daily


  • The ICT team manage the configuration of around 1,000 doors, 1400 card readers and 900 CCTV Cameras.  Providing state of the art real-time security management services.
  • 1ICT are responsible for managing audio-visual capabilities in 234 rooms, including 2 lecture theatres and multiple conference and training rooms.
  • The local team of 10 ICT professionals provide support to around 20 applications, 2 Data Centres, 750 staff around the clock 7 days a week.
  • All 2 million kilometres of structured cabling in the facility is maintained and supported by our ICT team
  • ICT manage, upgrade and maintain the QFM system responsible for running all Asset Management, Paymech and ticket SLA services.
  • There are 220+ servers which include physical and virtual servers both in production and non-production environment
  • ICT support the Inventory Management System, Automated Guided Vehicle System, Car Park Management System, Security Management System, Building Management System, Meal Management System (Delegate), Nurse Call System and Room Booking System
  • ICT look after 300 Spotless computers, laptops and tablets, as well as 150 mobile phones
  • ICT provide cybersecurity services to align with our obligations under the State Information Management Security Framework (ISMF), which is ISO 27001 compliant.
  • ICT manage 65 Communication Rooms which include the Floor Distrubution Rooms (FDR), Data Equipment Rooms (DER) and Telecommunication Equipment Rooms (TER)


  • Security respond to 13 different job types – some include access card requests, locker faults, after-hours access, patient minding, and lost/found property
  • Our Security team members form the highly-trained Emergency Response Team, and act as first responders to any ‘code’ that has been initiated
  • Our Security team respond to all Emergency Codes within 5 minutes

Facility Maintenance

  • The Royal Adelaide Hospital is designed to operate in “Island Mode” for 48 hours, should external services become unavailable
  • Raw water treatment plant has the capacity to filter 1,000,000 litres of water – per day!
  • Two gas-fired Cogeneration Plants and six Emergency Diesel Generators have the ability to produce 15 megawatts of power (enough to power over 26,000 homes)
  • Emergency Generators are fuelled by 120,000 litres of diesel, stored in underground tanks
  • The Building Management System has the ability to collect data from 170,000 points around the hospital
  • The BMS controls the mechanical infrastructure of the building, interacting with all other systems throughout the facility for alarming and reporting requirements
  • 420,000 litres of recycled water is stored on-site for use in cooling towers, irrigation and toilets (post appropriate treatment)


  • The Cleaning team replenish around 168,000 metres of jumbo toilet rolls every week
  • 621,600 sheets of hand towels are refilled weekly
  • Around 1,500 cleaning jobs are completed every week – more than 3/4 of these jobs are the cleaning of inpatient rooms (including the patient ensuite)
  • Aside from scheduled duties, the Waste team also attend to over 180 service request on a weekly basis (cleaning a waste bin, emptying a container, replacing a container)

Bulk Stores Distribution

  • On average, 1643 orders are handled through the loading dock everyday
  • Of these orders, 627,622 items are received on a daily basis
  • Around 480 mail items come into the facility each day
  • 1680 items are sent from our mail room daily
  • The AGV team manage a fleet of 25 AGV’s that transport six services – patient meals, imprest stock, linen, pharmacy items, waste and CSSD trolleys
  • On average, the AGV’s complete between 950 and 1050 missions each day
  • 1 AGV travels an average of 32 kms every day (11,680kms each year)
  • A single AGV weighs 275kg and can hold up to 500kg
  • The AGV’s travel at an average speed of 2.88 km per hour
  • The AGV sensors are able to measure the distance from the wall whilst driving down the corridor, allowing it to re-correct its position


  • The Helpdesk takes 21,000 calls per month
  • Over 1 million jobs have been raised in QFM since hospital ‘go live’
  • The Helpdesk is manned 24 hours a day, to answer all calls within 30 seconds
  • Some of our Helpdesk staff have previously worked in other service lines, including Orderly, Cleaning and Security